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Skip Navigation LinksCustomer thrilled with finance assistance

Dear Craig Gough,

Thank you and FRMC for helping with my new home loan. From the time Dan introduced us you were diligent and accommodating. I just want to let you know that I appreciate your efforts.

I also want to commend your assistant, Karen Benfield, for all of her help in getting the “dirty work” done on our loan. She was extremely helpful, knowledgeable and courteous throughout the process. She kept me informed and also answered all of my stupid questions, without making me feel like they were stupid. Even when we had the “hiccup” with the initial title company , she took responsibility for getting everything straightened out even though it wasn’t her fault. Those are the kind of people I like to work with. That’s not typical of the customer service I’m used to seeing nowadays, but she obviously takes pride in making sure the job is done right.

Thanks again for the fine job you guys did on my loan. I’ll certainly recommend First Republic and more specifically you and Karen to anyone I come across. Take care.

Dustin
Owings, MD


 
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